At Grihiva, customer satisfaction is important to us. We ensure that every product is carefully checked and packed before dispatch. Please read our return and refund policy carefully before placing your order.

1. No Return on Like/Dislike Basis

We do not accept returns for reasons such as:

  • Change of mind
  • Personal dislike of the product
  • Design, color, or style preference
  • Ordered by mistake

As our products are carefully described and displayed on our website, customers are requested to review product details before purchasing.

2. Replacement for Damaged Products Only

We offer replacement only in case of damaged or defective products received by the customer.

Please note:

  • Replacement requests are accepted only for genuine damage/manufacturing issues.
  • Product must be unused and in original packaging.

3. Mandatory Unboxing Video for Complaints

To raise any complaint regarding damaged or incorrect products, an unboxing/opening video is mandatory.

The video must clearly show:

  • Customer name on the parcel
  • Tracking ID / Order details
  • Fully sealed package before opening
  • Complete unboxing process without cuts or edits
  • Clearly visible damage/issue with the product

Without a valid unboxing video, no replacement/refund claim will be accepted.

4. Complaint Time Window

All complaints must be reported within 24 to 48 hours of delivery.

Requests raised after 48 hours from delivery will not be considered.

To report an issue, contact our support team with:

  • Order ID
  • Unboxing video
  • Clear images of the issue
  • Contact details

5. Refund Policy

As we do not accept returns on like/dislike basis, refunds are generally not applicable.

Refunds may only be processed in exceptional cases where:

  • Replacement is not possible, or
  • Order cannot be fulfilled by our team

Approved refunds will be processed to the original payment method within 5–7 business days.