At Grihiva, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit or make a purchase from our website.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you visit or place an order on our website, we may collect the following information:

Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Shipping & Billing Address
  • Payment Information (processed securely through payment gateways)

Non-Personal Information

  • IP Address
  • Browser type
  • Device information
  • Website usage behavior (pages visited, time spent, etc.)

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Send order updates and tracking details
  • Improve our website and services
  • Share promotional offers (only if you opt-in)
  • Prevent fraud and ensure website security

3. Payment Security

We do not store your debit/credit card details on our servers.

All online payments are processed securely through trusted third-party payment gateways with industry-standard encryption.

4. Cookies & Tracking Technologies

Our website may use cookies to:

  • Improve your browsing experience
  • Remember your preferences
  • Analyze website traffic and performance

You can disable cookies through your browser settings if preferred.

5. Sharing Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties.

Your information may only be shared with trusted service providers such as:

  • Shipping partners (for delivery)
  • Payment gateways (for secure payments)
  • Marketing tools (only to improve customer experience)

These partners are obligated to keep your information secure.

6. Data Security

We implement reasonable security measures to protect your personal information against:

  • Unauthorized access
  • Data loss
  • Misuse or disclosure

However, no online system is 100% secure, so we cannot guarantee absolute security.

7. Your Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your personal data (subject to legal/business obligations)

To make any request, contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies separately.

9. Updates to This Policy

Grihiva reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.